What to do in the Event of a Claim

Claims details for policy numbers beginning OKTT/EIG, issued from September 2021:

Medical Assistance

Details coming soon

Making a Claim

Details coming soon

Claims details for policies purchased prior to September 2021, underwritten by Union Reiseversicherung AG (URV) or Whitehorse Insurance Ireland:

Medical Assistance

Emergency Medical Assistance: You MUST contact the assistance team on +44 (0) 203 829 6684. They have medically-trained multi-lingual staff that will contact the hospital and discuss your condition with them.

Even if you are not hospitalised, but wish to come home early for medical reasons you must contact the assistance team before doing so. Similarly, if you think your claim is likely to exceed £500, please call them on +44 (0) 203 829 6684.

Non Emergency Medical Claims: Please make a claim on your return. You'll need the following:

• a medical certificate from the local medical practitioner who treated you abroad
• receipts for all expenses incurred

Making a Claim

If you need to make a cancellation claim, please visit: www.policyholderclaims.co.uk. For all other claims (ie Medical or Baggage), please use our standard procedures by completing and sending the appropriate claims form.

Get a Claims Form

Claims forms are available at www.policyholderclaims.co.uk or by contacting the claims department:

Email: claims@policyholderclaims.co.uk 

Post: The Claims Department, 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY

Telephone: 0203 829 6683 Fax: 0870 620 5001