If there is a medical emergency (e.g. you are hospitalised or have to return home early for medical reasons) you MUST contact the assistance team on +44 (0) 203 829 6684. They have medically-trained multi-lingual staff that will contact the hospital and discuss your condition with them.
Even if you are not hospitalised, but wish to come home early for medical reasons you must contact the assistance team before doing so. Similarly, if you think your claim is likely to exceed £500, please call them on +44 (0) 203 829 6684.
Please make a claim on your return
If you need to make a cancellation claim, please visit: www.policyholderclaims.co.uk
For all other claims (ie Medical or Baggage), please use our standard procedures by completing and sending the appropriate claims form.
Claims forms are available at www.policyholderclaims.co.uk
or contact the claims department by:
Email: claims@policyholderclaims.co.uk
Post:
The Claims Department
1 Tower View
Kings Hill
West Malling
Kent
ME19 4UY
Telephone: 0203 829 6683
Fax: 0870 620 5001
