01223 446 920

Opening Hours
Monday - Friday 9am - 5pm
Closed Weekends & Bank Holidays

Medical Travel Insurance cover

all types of medical conditions

What to do in the Event of a Claim


Please select the appropriate policy number from the menu below to find out more about making a claim.

You can find your policy number on your Policy Schedule, attached to your policy confirmation email. If you have trouble locating this please contact customer service on 01223 446 920.


Policies issued from 11/07/2022:

Emergency Medical Assistance: You MUST contact Global Response on +44 (0)330 094 6544

Claims: submit a claim online at www.imglobal.com/member/assistance/claims or by contacting Global Response on 0330 094 6546

Policies issued between 17/01/2022 and 10/07/2022:

Emergency Medical Assistance: You MUST contact the Mayday Assistance on +44 (0)1273 071784

Claims: submit a claim online at www.reactiveclaims.com or by contacting Reactive Claims on 01420 259062

This information is only applicable to policies issued from 15/07/21. Policy numbers beginning OK001.

If you are abroad and need urgent assistance please contact the Emergency Medical Assistance Service on + 44 (0)1473 351757

All claims except legal expenses: 0345 850 5193

Legal expenses only: 01737 815084

Emergency and medical service:

  • from anywhere in the world: +44 (0) 1473 351757
  • from the United Kingdom: 01473 351757

Travel Helpline: 0800 389 5904

This information is only applicable to policies issued prior to September 2021. Policy numbers beginning OKTT/.

Emergency Medical Assistance: You MUST contact the assistance team on +44 (0) 203 829 6684.

Even if you are not hospitalised, but wish to come home early for medical reasons you must contact the assistance team before doing so. Similarly, if you think your claim is likely to exceed £500, please call them on +44 (0) 203 829 6684.

Non Emergency Medical Claims: Please make a claim on your return. You'll need the following:

    • a medical certificate from the local medical practitioner who treated you abroad
    • receipts for all expenses incurred

Cancellation: if you need to make a cancellation claim, please visit: www.policyholderclaims.co.uk. For all other claims (ie Medical or Baggage), please use our standard procedures by completing and sending the appropriate claims form.

Get a Claims Form: claims forms are available at www.policyholderclaims.co.uk or by contacting the claims department:

Email: claims@policyholderclaims.co.uk

Post: The Claims Department, 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY

Telephone: 0203 829 6683 Fax: 0870 620 5001